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Shipping & Return Policy

Shipping & Delivery

  • Free shipping on US orders over $45*
  • Orders under $45 ship for $4.95*
  • Most orders ship within 1-2 business days
  • All orders are shipped standard ground shipping (expedited shipping coming soon)

*Exclusions apply – see additional details below

We offer standard free shipping everyday on U.S. orders over $45 when shipping to the lower 48 states. Orders under $45 ship for only $4.95 to most destinations within the contiguous United States. Sales tax and charitable donations are excluded from the subtotal for purposes of this offer.

Most orders ship within 1-2 business days. Your final shipping cost and estimated delivery timeframe will be available to you during checkout.

Our standard shipping method is ground shipping. We will ship your order via any of the major mail carriers, including UPS, FedEx, and the United States Postal Service.

Please note, some items may require a longer ship-out and/or delivery timeframe. If your order does not arrive by the estimated delivery date, or you did not receive your order when tracking shows it was delivered, or If you discover damage or a defect after delivery, please contact us.

We are not able to ship orders outside of the United States at this time.

handmade & co returns are easy.

Simply call our Customer service at +1(866) 256-3108 to speak with an agent to help process your return.

You can return most new, undamaged items within 30 days of delivery. To get started, simply give us a call at +1(866) 256-3108. Be sure to use the original packaging to make sure your return arrives back to us in new condition. Refunds are issued in the same form as the initial payment. It could take up to 4 weeks to see the credit in your account.

Some exceptions may apply, see details below.

Standard Return Policy

With our simple returns process, you can shop online worry-free.

  • If something doesn’t work out, you can send most items back within 30 days of delivery.
  • Start the return process within 30 days of receiving your item.
  • In new or unused condition, with all original product inserts and accessories.
  • Ship the product as soon as possible so it arrives at our facility within 45 days of receipt of the item. 
  • We inspect all returned items and will refund you based on the condition of the item.
  • We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product. We award a partial refund for opened or used products.

Refund Policy

What is handmade & co's Refund Process?

  • If you return an item that was opened or shows signs of wear, we will issue a partial refund minus the original shipping charges and return shipping fees.
  • You can expect to receive your refund within four weeks of shipping your package back to us. In many cases the you will receive a refund sooner, but we estimate four weeks based on these factors:
  • The time required for return shipping (up to 14 days)
  • Product inspection at our returns facility (up to 5 business days)
  • Processing from your financial institution (up to 5 business days).
  • You will be notified via email with the details of the refund and we will issue the refund back to the form of payment used to make the purchase.

Defective Product and Returns Due to Our Error

Oops…If there are mistakes with your order, or products arrive defective or damaged at the time of receipt, we’ll make it right by:

  • Sending you replacement parts or accessories
  • Replacing the product or issuing a refund** 
  • And we’ll also cover the cost of any return shipping
  • If the product is not defective, return shipping fees will apply and/or a partial refund may be issued

Products Returned After 30 days

Did you miss the 30-day return window? Great news! You may still start a return after 30 days, but you may get a partial refund depending on…

  • Condition of the merchandise
  • Cost of the original and/or return shipping charges deduction from your refund
  • If we send you a replacement item, we need to receive the original item at our warehouse within 30 days of you starting the return process. Otherwise, we will charge you full price for the replacement.

Non-Returnable Items

What Items are Non-Returnable?

The following items are non-returnable and we offer no refunds:

  • Undergarments and other intimate apparel
  • Body Jewelry (i.e. jewelry for body piercings)
  • Body Lotions & Moisturizers
  • Bubble Baths & Bombs
  • Vitamins & Supplement
  • Cleansers & Scrubs
  • Clinical Skin Care products
  • Shampoos, Conditioners & Styling Products
  • Deodorants & Antiperspirants
  • Diabetic Skin Care
  • Face, Lip and Eye Makeup
  • Face Creams, Face Cleansers, Face treatments & Moisturizers
  • Hair Color
  • Hair Extensions & Wigs
  • Hair Care Sets
  • Hand Lotions & Moisturizer
  • Nail Polish
  • Massage Lotions & Massage Oils
  • Soaps
  • Shaving Creams & Lotions
  • Sun Care
  • Insect Repellent
  • Gift Cards
  • “As Is” and “Final Sale” items
  • Men and Women perfumes and Fragrances, Fragrance gift sets
  • Case Packs/Bulk Items: We will not accept partial case packs. You must return the product in the original shipping pack, with all individual items unopened.
  • Medical Items
  • Memory Foam Mattresses opened or taken out of their plastic wrap
  • Swimwear that has been worn, used, or has tags/liners removed
  • Wine and perishable products (food items, chocolates, plants & flowers and wholesale flowers)
  • Specially labeled designer apparel, handbags and accessories once security tags are removed
  • Other select items, as noted on the product description page

If you have a non-returnable item that arrived damaged or defective please call our Customer Care team at +1(866) 256-3108, or send an email to customercare@handmade.com.

Jewelry and Watches Returns

How do I return Jewelry, Watches and Accessories?

We accept returns on jewelry and watches within our  Standard 30-day Return Policy. We will only accept items in new, unworn, and non-altered (including sizing) condition. We thoroughly inspect all jewelry and watch items before your refund is issued. Please see our Jewelry and Watch Returns Condition Policy chart below for more details.

If your item was damaged during shipping or you suspect possible tampering, contact us immediately. Do not discard the box and/or packaging. The carrier will inspect the box and/or packaging to determine liability.

To return jewelry and watches, follow the steps below:

  • Jewelry and watches with a value of $100 or more should be sent separately, with only one item per package.
  • Use a trackable shipping method. We will request a tracking number for each item.
  • Insure items valued at $500 or more for their full value.
  • For security purposes, do not write on the outside of the package or directly on watch boxes.

NOTE: handmade & co accepts no responsibility, regardless of value, for untrackable or uninsured items. UPS, FEDEX, and USPS each have different tracking and insurance policies. For more information, please contact your preferred carrier.

What is the Jewelry and Watch Returns Condition Policy?

We thoroughly inspect all jewelry and watch returns and assess them according to their condition:

Excellent: (100% Refund)

  • Falls within handmade & co’s Jewelry & Watch 30-day Return Policy.
  • Pristine showcase condition. New, unworn, and needs no refurbishing.
  • Arrives in new, undamaged, original box or case.
  • Complete with all original parts, links, and accessories.
  • Complete with all original certificates, manuals, appraisals, and tags.
  • No evidence of sizing, service, alteration, wear, or blemishes of any kind.
  • Any attached Mylar tags are unbroken.

Good: (40% to 80% Refund)

  • Falls within handmade & co’s Jewelry & Watch 30-day Return Policy.
  • Restorable to “like-new” condition.
  • Arrives in new, undamaged, original box or case.
  • Complete with all original parts, links, and accessories.
  • Complete with all original certificates, manuals, appraisals, and tags.
  • Sizing, service, alteration, wear, or blemish of any kind that is not refurbishable.
  • Any attached Mylar tags are unbroken.

Fair: (0% to 40% Refund)

  • Falls within or outside handmade & co’s Jewelry & Watch 30-day Return Policy.
  • Non-refurbishable cosmetic defects (e.g. scratched or scuffed gold plating/special finishes and scratched/ripped leather or rubber bands).
  • Missing or damaged original box.
  • Missing any parts, links, or accessories (subject to evaluation).
  • Missing original certificates, manuals, appraisals, and tags.
  • Significant wear or damaged (but repairable) watch movement.

Poor: (NO Refund)

  • Falls outside handmade & co’s Jewelry & Watch 30-day Return Policy.
  • Items do not match the original serial number or SKU number.
  • Non-repairable mechanical damage or significant cosmetic damage.
  • Wear, blemishes, or cosmetic damage.
  • Damaged watch movement due to inappropriate wear or use.
  • Missing original box or case.
  • Missing significant parts, links, or accessories.
  • Missing original certificates, manuals, appraisals, and tags.

Oversized Item Return Policy

What is handmade & co's Oversized-Item Return Policy?

You may initiate a return for most new and unopened oversized items within 30 days of delivery. A full refund will be issued if the item is in new and unused condition with all original materials included with the shipment.

You are responsible for the cost of the return shipping fee when you return an oversized item for any of the following reasons:

  • You refuse a delivery without inspection
  • You miss a delivery appointment
  • You return a non-defective or undamaged product

All returned oversized items are fully inspected upon their arrival back at our warehouse.

We give a partial refund of the purchase price if the returned item is not in its new, original and unopened condition. The amount of the partial refund depends on the condition of the item as determined in our sole discretion.

Additionally, we reserve the right to deduct the return shipping fee, which generally ranges from $100 to $695 or more (depending on size and weight), if the item is not in its original condition upon arrival back at our warehouse.

*By purchasing an oversized product, you authorize handmade & co and/or its Carriers to assess additional fees to your credit card, as necessary, according to the fee schedule described here. We may deduct original and return shipping costs from your refund or otherwise charge them to your credit card after we receive the return product back at our warehouse.

What Do I Do If My Order Is Damaged Or Defective?

If the return is a result of damage or defect, we will refund the full cost of the merchandise and shipping charges.

In the event that any of these occur, all details of the damage or defect need to be clearly noted on all copies of the Bill Of Lading and/or Delivery Receipt upon your inspection during your delivery in order for us to assist you with a return or replacement. In addition, we must to be notified within 24 hours of delivery.

DO NOT SIGN the Bill of Lading until you have inspected the item. Also, please do NOT wait to inspect the item (e.g. you are storing your furniture or you are waiting on completion of a home improvement project).

By signing for your delivery without noting the problem with your shipment on the delivery paperwork, you affirm your item was delivered to you with no damage or defect.

For delivery services requiring a signature:

  • All damage and defects must to be noted on all copies of the delivery receipt and/or a Bill of Lading and reported to handmade & co Customer Care within 24 hours of delivery.
  • If the item is severely damaged, note the Bill of Lading “Refused Due to Damage”.
  • Please make sure you thoroughly inspect your item while the carrier is still at your home. Any damages/defects MUST BE NOTED upon signing for the delivery.

*For delivery services that do not require a signature, please inspect the item right away for any damages. If damage is found, please contact handmade & co within 24 hours of delivery.

Damage or Defects found after Delivery and Inspection

If your shipment looks fine at delivery, but you notice damage or a defect after the carrier leaves, immediately contact handmade & co to report the situation.

Make note of the following details:

  • Package condition
  • How it was received (left at front door, signed for), and description of the damage

Please do the following:

  • Take several pictures showing the affected area(s).
  • DO NOT discard any of the shipping box or packing materials.
  • DO NOT discard the product itself because it may be necessary for the carrier to inspect the item and report on the damage.
  • DO NOT ship the item back to handmade & co without first being instructed to do so. Failure to comply may result in denial of a damaged item claim per the shipping carrier’s claims guidelines.

handmade & co will contact the carrier to have the item picked up. The carrier will call you to make an appointment for the pickup, usually within 24 to 48 business hours.